Weekly updates, ship notes, and improvements from the Bliizo team. Follow along on Twitter for real-time updates.
·v2.4.0New
AI-powered reply suggestions, now in beta
Our AI reads your knowledge base and past conversations to draft contextual replies. Agents can send, edit, or dismiss with one click. Available on Professional and Enterprise plans.
Suggested replies inline in the agent composer
Auto-categorization of new conversations
Sentiment analysis on customer messages
·v2.3.2Improved
Faster dashboard load times
We shipped a major rework of our conversation indexing layer. Dashboards now load 3.2x faster on average, even for accounts with hundreds of thousands of threads.
New virtualized conversation list
Incremental conversation loading
Reduced payload size by 62%
·v2.3.0New
Native Shopify integration
Connect Bliizo to your Shopify store in one click. See order status, tracking, and customer lifetime value right inside the conversation.
One-click OAuth install
Order context panel beside every chat
Refund action from within the conversation
·v2.2.0Fixed
Widget reliability improvements
Addressed several edge cases where the widget could fail to reconnect after prolonged network interruptions. Combined with a new heartbeat mechanism.
Reconnect backoff strategy
Queued outgoing messages persist across reloads
Better offline state UI
·v2.1.0New
Voice messages
Your customers and agents can now record and send voice notes directly in the widget and dashboard. Fully transcribed and searchable.
Voice message recording in widget
Automatic transcription (supports 40+ languages)
Playback controls with waveform
That's everything for now — follow us on Twitter or subscribe to the RSS feed to stay in the loop.